About ezcap380 and ezcap324B PCIe video capture card
We have recently received numerous fault‑related feedback reports regarding the ezcap324B model. Upon verification, these issues actually belong to the ezcap380 model.
First of all, we recommend not updating the firmware if your device is working properly, as firmware upgrades may introduce unnecessary complications.
Secondly, please double‑check your exact product model. The model number is generally printed on the device itself. Do not rely solely on the product link from your purchasing website. When old models are replaced by new ones, some merchants keep the original link titles unchanged to avoid hurting search ranking weights.
Lastly, after confirming the correct model, download the relevant files from the corresponding product webpage and follow the instructions for operation.
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