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    Warranty Term

    Which product can be covered with our warranty term?

    Which product can be covered with our warranty term?

    Which products can be covered with our warranty?

    For our products, we always offer three kinds of the print logo on the product package or product body.

    - The first one is with our own brand or company name, they include Forward Video, EzCAP or ezcap. All of those are under our Warranty Term.



    - The second one is with white brand, but there is the Model Number code sticker on the back of package as below, and you can find the same model number on our website, or you can ask us for the model number. It means it's not our product if you can't get the Model Number sticker through your device, and we can't offer our service for you.

          EzTV8580911XXX

    Above means your device model number is EzTV858. So, please find this model in Support page and get the info that you want. 
    We also put the FAQ in the product pages, it can solve the simple problem for you.

    - The third one is our OEM service, our clients make their own brand, not our brand on the package.
    Our warranty can't cover the device for you directly. Please contact with your seller to solve the problem directly.
    Of course, maybe you can find out the answers from our Support pages and FAQ part of product pages.

    Under Warranty and Out of Warranty

    Under Warranty and Out of Warranty

    Under Warranty and Out of Warranty

    We offer 15 monthes warranty for our product, and the beginning date is based on Model Number sticker.

    Actually, we offer 12 monthes warranty time, but we add 3 monthes for shipment and selling time.

          EzTV8580911XXX

    Above means the production date is in November of 2009 year.
    So, it's under our warraty time until March of 2011 year. 

    - Under Warranty - Products Return
      - If the defected products do not caused by man-made failure, the repairs and material cost will be covered by Animation.
      - If the defected products does caused by man-made failure, the customer will be charged of repairs and material cost.
      - If no defects found on the product, customer will cover a labor-testing fee.

    - Out of Warranty - Products Return
      - No matter the products are in good condition or defected product, there will be a cost of labor testing fee, and any change of components has to charge on material cost.

    - Please take photo of the Porduct Sticker if you need to send us to repair it, then we can check it's under warranty or out of warranty. And what's the cost you need to pay if it's out of warranty. We can't offer you more supportings if you can't offer us the photo or other buying informations.